These terms explain how booking requests, estimates, appointments, payments, cancellations, property access, and service concerns are handled by Harvey's Elite Care.
Effective date: August 3, 2026
These Terms of Service apply to your use of the Harvey's Elite Care website and to cleaning services requested through our website, email, telephone, or other approved communication channels.
By confirming an appointment or allowing the service to begin, you agree to these terms and to any written estimate, scope, or service details confirmed with you.
Submitting a quote or booking form does not automatically create a confirmed appointment.
A booking becomes confirmed only after Harvey's Elite Care reviews the request and communicates acceptance of the date, service scope, estimated duration, and estimated price.
We may decline or propose changes to a request based on availability, location, property conditions, safety concerns, service limitations, or incomplete information.
Services are provided according to the service tier, selected add-ons, agreed cleaning checklist, and information confirmed before the appointment.
Soft Cleaning is intended for routine upkeep. Deep Cleaning is intended for more detailed work, buildup, and areas requiring additional time.
Tasks not included in the agreed scope are not automatically part of the service. Additional work must be discussed and approved before it is performed.
Website totals and hourly calculations are estimates based on the information provided by the client. They are not guaranteed final prices unless confirmed in writing.
The final amount may be affected by:
If the scope or condition differs materially from the information provided, we will discuss the situation and obtain approval before proceeding with additional work or charges.
Promotional discounts apply only according to the stated offer terms and may not be combined with another discount unless confirmed by us.
Payment is due immediately after completion of the service unless a different arrangement has been confirmed in writing.
We currently accept:
The client is responsible for reviewing the completed service and paying the confirmed amount when due.
Any late-payment charge must be disclosed and agreed to before it is applied.
Please provide at least 48 hours' notice when cancelling or rescheduling a confirmed appointment.
A late-cancellation fee may apply when less than 48 hours' notice is provided, but only when the amount or calculation has been clearly disclosed and accepted as part of the confirmed booking.
No-show, lockout, or inaccessible-property situations may be treated as late cancellations when our team arrives but cannot reasonably enter or begin the service.
We may reschedule due to illness, emergencies, severe weather, transportation problems, unsafe conditions, or other circumstances beyond reasonable control. We will communicate changes as soon as reasonably possible.
The client is responsible for:
Failure to provide reasonable access or a safe work environment may result in delay, adjustment, cancellation, or refusal of service.
We may provide standard cleaning supplies and equipment as confirmed for the appointment.
If you require a specific product, fragrance-free option, or client-supplied product, please communicate this before the appointment and ensure the product is available when required.
We are not responsible for the performance, suitability, or damage caused by a client-supplied product when used according to the client's request, except where responsibility cannot legally be excluded.
Unless specifically agreed in writing, we do not provide cleaning involving:
We may stop or refuse work when conditions present a health, safety, legal, or property-damage risk.
Clients should identify existing damage, unstable fixtures, delicate finishes, loose items, or fragile property before cleaning begins.
Areas that cannot be safely or reasonably accessed may be excluded from the service. Furniture and appliances will not be moved when doing so could cause injury or damage.
We are not responsible for ordinary wear, pre-existing damage, unsecured items, unstable fixtures, or damage that results from conditions not disclosed to us, except where responsibility cannot legally be excluded.
If you have a concern relating to the agreed service scope, contact us within 24 hours after the service.
We will review the concern and may request details or photographs to understand the issue.
When appropriate, we may arrange a complimentary re-clean of the affected area. The re-clean remedy does not apply to:
Refunds are not automatically provided and will be considered only where required by law or expressly agreed by Harvey's Elite Care.
Any concern involving possible damage or loss should be reported as soon as reasonably possible, with supporting details and photographs where available.
We will review the circumstances, the condition of the property, the agreed service scope, and any available evidence before determining an appropriate response.
Nothing in these terms excludes rights or remedies that cannot legally be excluded under applicable consumer-protection law.
Photos or videos may be taken when reasonably necessary to document property condition, service scope, access issues, safety concerns, or a reported service concern.
Before-and-after images will be used for advertising or promotional purposes only with the client's permission.
We will not intentionally publish personal information, people, private documents, or identifying property details without consent.
The website is provided for general information, quote requests, and booking requests. You agree not to misuse the website, submit false information, interfere with its operation, or attempt unauthorized access.
Website content, pricing, promotions, and service descriptions may be updated. Confirmed booking details will take priority over general website information if there is a difference.
Personal information submitted through our website, email, or telephone channels is handled according to our Privacy Policy.
We may update these Terms of Service when our services, pricing, policies, or legal obligations change.
The revised terms will be posted on this page with an updated effective date. Terms confirmed for an existing appointment will continue to apply unless the client and Harvey's Elite Care agree to a change.
Contact Harvey's Elite Care with questions about these terms, a booking request, payment, cancellation, or service concern.